There is nothing more important to us than the safety and security of our guests as we are 100% dedicated to providing an enjoyable and safe cruise experience for every guest. As a result of the Cruise Vessel Security and Safety Act of 2010, statistics for cruise ship crime allegations will now be posted on the internet for public viewing. Public reporting requirements, mandated by this law, are unique to the cruise industry and similar requirements do not exist for other travel suppliers such as airlines, hotels and theme parks. The statistics, cited within the U.S. Coast Guard's website, represent crime allegations in different categories occurring on cruise ships sailing from North America, which must be reported in accordance to the Cruise Vessel Security and Safety Act of 2010.
The Coast Guard crime statistics data is located at: http://www.uscg.mil/hq/cg2/cgis/CruiseLine.asp
The Cruise Vessel Security and Safety Act requires cruise lines which operate in United States waters to make a Security Guide available to guests. This Security Guide is provided pursuant to that United States law.
The safety and security of our guests and crew is our highest priority. Allegations of crime, missing person reports and medical emergencies are taken seriously and we are committed to responding in an effective and caring manner for those involved. Each of our ships is staffed with dedicated security and medical teams to respond to alleged crimes and medical situations, respectively. They are on-board, on duty and available at all times.
Should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise vacation, it is very important that you immediately report this to the ship’s management. This may be done by calling the ship's emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Guest Relations Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship's personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement's investigation and prosecution of those responsible.
As a company, we report crime allegations to law enforcement so they can investigate and prosecute to the fullest extent of the law, regardless of where in the world the ship is located at the time of the incident. Crime allegations are reported to law enforcement officials in the next port of call, as well as to the nation where our ships are flagged. We also report allegations of crime to the Federal Bureau of Investigation (FBI) and United States Coast Guard (USCG), in compliance with United States laws.
According to United States Federal Law, on international voyages that embark or debark in the United States, Cruise Operator Inc. is required to report on-board felonies and missing United States nationals to federal agencies. For a missing United States national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the FBI by telephone as soon as possible, to the United States Department of Homeland Security electronically and to the USCG in writing. These requirements apply to on-board incidents that occur while the ship is in United States territorial waters, or on the high seas or in foreign waters if the victim or perpetrator is a United States national. The FBI can assert criminal jurisdiction in all of these circumstances.
Each of the nations visited, as well as the vessel’s nation of registry, may also assert jurisdiction and impose additional reporting requirements. United States law also requires us to provide you the following information. For cruises embarking or debarking in the United States, you may independently contact the FBI or USCG for incidents arising any time during the voyage. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. Contact information for these entities along with contact information for a third party victim advocacy group and the locations of United States Embassies and Consulates for the ports we plan to visit during United States oriented voyages is being made available to you. If you need assistance in locating this information or if you find this information has changed since publication or is incorrect, please contact Guest Services / Guest Relations immediately.
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(West Palm Beach, FL)—The MV Grand Celebration, owned and operated by Bahamas Paradise Cruise Line, will be heading to St. Thomas in the U.S. Virgin Islands at the request of FEMA. The chartered ship will have responsibility for housing the National Guard - first responders as they help to rebuild the lives of individuals and create some structure after the devastation left behind by Hurricane Irma.
The humanitarian mission is expected to start with the ship’s arrival in St. Thomas on Saturday, September 23, 2017 and last through the latter half of December. The cruise line will resume normal cruise operations beginning with the cruise on Saturday, December 23, 2017, with 2-night cruises between the Port of Palm Beach and Grand Bahama Island. The ship has 750 cabins and capacity up to 1,900 passengers.
“We will be reaching out to all of our guests and travel partners this week,” explained Oneil Khosa, CEO of the cruise line. “We feel badly about this 90 day disruption but believe the extensive needs of the St. Thomas people to be of greater importance at this time.”
The island of St. Thomas now must be on alert for the path of Maria, which is a category 5 Hurricane.
Individuals who booked directly with the cruise line for cruises through December 21 can contact Bahamas Paradise’s customer service department at 800-374-4363 to review all the options that are available to guests. Direct cruise line customers can receive a full refund or reschedule their cruise with a $100 onboard credit. Other booked guests should contact their travel providers.